Indian Railway Catering & Tourism Corporation [IRCTC] — request for refund - passenger not traveled due to onward train cancelled - not able to file tdr

Address:

560075

I had booked the following tickets for my parents - both senior citizens.
Their onward train from cbe to mas on 17-aug was "cancelled due to unavoidable circumstances" as per sms received from indian railways.
Hence they could not travel from cbe to mas, as there was no ticket available in alternative trains as well for 17-aug.
Since they could not travel onward, they could not travel on the return ticket on 18-aug as well.
However, since the return ticket was booked under tatkal scheme, system does not allow me to file tdr to get refund.

Both my parents are senior citizens and there was no ticket availability in alternative trains on 17-aug, due to this they could not take the return journey.
Considering this situation, i request you to kindly allow full refund of the return ticket (Pnr no. [protected]).

Onward journey from cbe to mas (Train cancelled)
Pnr no. [protected]
Train no. 12686
Journey date: 17-aug-2018

Return journey from mas to cbe (Not able to file tdr as booked under tatkal scheme)
Pnr no. [protected]
Train no. 12685
Journey date: 18-aug-2018

Passenger details:
1. K narasimhan 64 years male
2. N andal 62 years female