Indian Railway Catering & Tourism Corporation [IRCTC] — suspension of irctc account

My irctc account has been suspended without any prior notice. I'm perfectly sure that there has been no wrong doing from my side. I am unable to book tickets now. It shows "bookings are not allowed as your account has been suspended". I sent lots of mail to customer care of irctc. There has been no action taken till date. Please do the needful to re activate my account.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I tried to book ticket on 03.10.18 at about 14.40 pm. Rs.1390/ debited my Bank a/c with IRCTC transaction no.[protected].
I have still not recd. Ticket nor refund.
I request yr. help to get me refund.

Navnit shah

[protected]@gmail.com

M.[protected]

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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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