Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal waiting cancellation issue

Address:

Hyderabad, Andhra Pradesh, 500027

Respected sir/madam,

I request you to kindly look into the matter as my mother and I had to travel from secunderabad to vadodara due to exigency of my grandmother's health.

I bought the tatkal ticket over the counter after waiting for 2hrs in queue in the morning and got the tatkal ticket with waiting list, hoping to get confirmed.

Next day we reached platform and to our surprise the ticket was not confirmed and I stood in queue to get it cancelled.
But till my turn came the person at the counter told I can't get refund.

It's merely day robbery under the name of rules. First of all we were not alloted seats above it tatkal waiting seat nor got cancelled automatically neither refunded.
It's matter of Rs.6015/- not Rs.50 or 100/-.

I don't understand IRCTC was not at a loss of 2 seats as it was not even a confirmed then why can't they return our hard earned money.
Instead I would have donated that money to an orphanage who are more needy than IRCTC.

I request to seriously look into the matter so that it wont happen again with others or the general public will totally not believe or trust IRCTC in future.

My train ticket details:
PNR No.:[protected]
Date: 24.05.2017
Train name: Porbander express
Travel from secunderabad to vadodara

My ticket as an attachment for reference.

Regards,
Aarti H