Indian Railway Catering & Tourism Corporation [IRCTC] — TDR amount not refund

Address:	Alwar, Rajasthan, 305801
Website:	www.irctc.co.in

My PNR-[protected].
MY train time is 22:45. But train come on platform on 2:00 am and I have not travel in train and after 4:00 am fire TDR against train late more than 3 hour.but irctc not refund my amount for this TDR.Then talk with irctc customer care then customer care told me TDF fire before train start from station.i confuse if TDR fire before train start.so why.if train go 1:00 am then my TDR cancel as well as my ticket also cancel.so I fire TDR when I open my eyes in early morning.i am poor person and my 3000 rs loss in irctc TDR. my amount refund urgent.these rules is not for proper.TDR fire if train depart from origan.