Indian Railway Catering & Tourism Corporation [IRCTC] — tdr filed approved in december 2019 but no refund done yet

Address:GHATKOPAR(E), MUMBAI., Mumbai City, Maharashtra, 400075

Train no. 11024 was delayed by more than 3 hours, i had filled the tdr no.[protected] dt. 30.08.2019. The refund is approved on 18.12.2019 even raised the complaint on pgportal. Surprising still the refund has not been done even after the confirmation that it is processed and shortly i will get the refund. I have made no of calls and also shared the mail but no response from railways.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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For a failed transaction ..amount debited from bankend but ticket not booked..Went to irctc failed transaction list after 3 days ..it shows amount is credited then i checked my account ..still refund is not credited to my account.
Bank Reference no: rfnd_EIDs0oHpuTH5Jv

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