Indian Railway Catering & Tourism Corporation [IRCTC] — tdr refund not given despite train was cancelled

Address:Ranga Reddy, Andhra Pradesh, 500084

For pnr number [protected] train departure date january 26, 2020. Train was not going to destination station i. E. Pune and hence we did not board the train. Tdr was filed and there has been no refund so far. Please look into the matter and refund the amount as train was diverted and the train was not touching the destination station. There is no fault from our end. As soon as we got to know that the train is not going to the destination station, we filed the tdr and did not board the train. Also, post that, we have received a reply that tdr is repudiated because train run was normal. Please check properly before giving any reply. This is completely a lie that train was normal. This is not acceptable as a railway is lying and we want our full refund. Railway message screen shot is attached as a proof that train was not touching the destination station.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Comments

I booked a ticket from irctc, my balance duduct but not refund,
Transction id [protected]
Amount Deduct 834.66 rupees
Name Vikas kumar
Acc. no. [protected]
IFSC CODE SBIN0011874

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10790
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information