Indian Railway Catering & Tourism Corporation [IRCTC] — tdr status shows cr registered bt refund amount not received

Hi support team,
I have booked the ticket from cstm to nanded dated 4th sept 2019, nandigram express.
Train got cancelled i filled tdr on 5th september. Tdr registered and approved but status showing as refund approved by officer, payment under process since oct but the amount was not refunded yet.
I am not sure what else i might be missing to get amount refunded. Please let me know what i can do further or else you can drop a mail to zaki. [protected]@gmail.com

Ticket details:
Pnr number :- [protected]
Reason for tdr: train got cancelled.
Tdr filing date: 05/09/2019 18:24
Registration no. [protected]
Tdr status: cr registered
Train no. 11401
Transaction id [protected]
Dealer id crit01
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