Indian Railway Catering & Tourism Corporation [IRCTC] — ticket confirmation system

Address:

421002

I am regular cilint of irctc, but today is my bad expirence with irctc. I book my ticket from kalyan to bina on 11 jan 2018. The position is pqwl 50, 51, 52, for 14 jan 2018. Pnr no. [protected].in this ticket ticket is for one lady 32yrs with 2 child baby girl 11 & his boy 12. Ticket got conform, one seat is in s12, s6, s4. How a lady travel like that condition, how she leave her child in other compartment.& i got surprise when i saw that there are 74 seats avelabile on that day, before train departure. The ticket is issue by irctc. Chart is pripiar. Now tell me how can lady travel. She cencel that ticket.& got nothing from irctc.
Please tell what to do. Please do justice with that lady. Now she cencle that ticket.& got nothing, &book another ticket & got continuse seat no in s12. What is this system.
Due to your mistek a lady suffring from this loss.
Due to your mistek if in travel get some bad eliments, like thift, murder, child stolen, rape, who shulde be libile for that?
Please think for that, we want return our money on my addressanil chanchlani, anandi bavan, opp bk 552 near kailash co opretive socity awat chowk ulhasnagar 421002