Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket not booked & amount debited from bank

R Group

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400078
Website:	irctc

I was booking a ticket but suddenly the transaction failed as the seats were full, but my booking amount is been debited from my bank a/c.

I need a refund for the same amount Rs. 1365/-

Reference I.D. NUMBER[protected] via my HDFC Netbanking

My Email ID. [protected]@gmail.com

Contact Number - [protected] .

Name - Prathamesh Narkar

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May 25, 2017

Complaint marked as Resolved

After Lodging a complaint for the same subject within the second follow up the the said amt was credited to my A/c netbanking by IRCTC . Thank you for the active support ...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 22, 2017

Updated by R Group I had received a mail on behalf of irctc with an assurance that my complaint would get resolved in coming days.
The reference ID for the same is - 1576074 .

Awaiting for the response .

Thanks & Regards
PRATHAMESH NARKAR

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

We note that the transaction is debited from our end. The transaction (i[censored]nclaimed) will be reversed to your account as per VISA / MasterCard turnaround time of 16 days from the date of transaction.

Incase, if transaction is not reversed on 16 day, kindly submit a Charge-back complaint along with the proof immediately that you attempted to resolve the dispute with merchant i.e. any e-mail communication or letter, etc.. Please also fill in and submit the Card holder Dispute Form. Please note that to initiate dispute for the below mentioned transaction a signed customer dispute form with exact nature of dispute is a must to take up the matter with the acquiring bank.

Kindly provide the dispute form duly filled and signed by account holder in this regard. You can send the duly filled and signed CDF form on the Fax number or address mentioned on the form or e-mail us the scan copy.

CDF is available at below URL. -Manoj