[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — ticket not booked but payment deducted from bank not return yet

Address:

JANSEWA RAHIWASI SANGH, BEHIND MAHIM, BUS DEPOT, NR. ST XAVIAR COLLEGE, MAHIM,, Mumbai City, Maharashtra, 400016

Sir,
I tried to book two times railway reservation tickets through irctc online
E-ticketing facility on 26th november 2019, during the booking process my transactions could not succeed due to choice of at least one lower berth not met and reservations were not done, but the amount of rs.669.17ps was deducted two times during my two reservations process from my bank account totalling to rs.1338.34ps. I request you to kindly look in to the issue and debit back my amount to my account.

User name of irctc - bns1008.
Failed transaction id-1- [protected]
Failed transaction id-2- [protected]
Card - saraswat bank debit card
Pay status - payment requested
Reservation from - dadar to ratnagiri
Reservation upto - ratnagari
Date of failed transaction - 26th november 2019
Date of journey - 18th february 2020
Train name – tutari express
Train no. -11003
Class - sleeper class
Ticket type - e ticket

Please solve this matter urgently
Name-pooja
Ph-+91 [[protected]]
Email id - [protected]@gmail.com