[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Indian Railway Catering & Tourism Corporation [IRCTC] — tickets refund

D D.C.Bhatt from Mumbai, Maharashtra

I used paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation i have cancelled the both tickets on same day. Irctc has credited ticket refund amount to paytm. Which is not credited till now in my account. The details are as under. (1) pnr no.[protected] Transaction id.[protected] Refund id. [protected] Refund status - amounts credited to bank with reference no.[protected] Booking amount 545.49 Refund amount 485.0 (2) pnr no.[protected] Transaction id.[protected] Refund id. [protected] Refund status - amounts credited to bank with reference no.[protected] Booking amount 1455.4 Refund amount 1390.0 Please take necessary action to refund the both tickets amount. Thanks. Deep chandra bhatt Mobile number. [protected] +2 photos Was this information helpful? No (0) Yes (0)
Jun 29, 2019 Complaint marked as Resolved Dear Customer, We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Akash Dounde CCE-Email [email protected] Ph 0755-4090600/6610661 www.irctc.co.in [#4246033] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Re: Ticket refund Ticket Id:-4219339 Date : Jun 21 2019 4:55PM From : [email protected] To: [email protected] Dear sir/ madam, I used Paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the both tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. Now I am sending complete bank details. Please solve this issue as soon as possible. Thanks & Regards. Deep Chandra Bhatt On Tue, 18 Jun 2019, 22:24, wrote: Dear Customer, Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c. PNR: 8119646556 Transaction Id: 100001856097951 S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID 1 485.0 REFUNDED 200000612347881 30-May-2019 Refund Successful Refund for Cancellation 190529320932939248 PNR: 8119640434 Transaction Id: 100001855742631 S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID 1 1390.0 REFUNDED 200000611991560 30-May-2019 Refund Successful Refund for Cancellation 190529320332864112 Please contact your bankers for confirmation with Bank Refund transaction id provided in refund details above. In future you are requested to use the Refund status Tracking service provided by the IRCTC. Select the Refund Status link in the left panel under my transaction. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please Note that if after contacting banker still the refund is not reflecting in your account, we suggest you to send us the complete bank/wallet statement (From Date of Booking till present Date) in PDF format to pursue the matter. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Akash Dounde CCE-Email [email protected] Ph 0755-4090600/6610661 www.irctc.co.in [#4219339] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Ticket refund Date : Jun 18 2019 8:25PM From : [email protected] To: [email protected] To, IRCTC Subject: Refund amount not received Dear Sir/Madem I have cancelled my two tickets dated on 27/05/2019, which PNR Nos. are 1.PNR No. 8119646556 2.PNR No. 8119640434 But have not yet received my refund. I made the payment through Paytm gate way using my SBI debit card. please take necessary action to refund the both ticket amount. For your reference my bank detail from which amounts are deducted is attached here with. WIith regards Deep Chandre Bhatt Mobile number 8802462519 Date 19/06/2019 I used Paytm gateway for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. The details are as under. (1) PNR no.8119646556 Transaction ID.100001856097951 Refund ID. 100000336918523 Refund status- Amounts credited to bank with reference no. 190529320932939248 booking amount 545.49 Refund amount 485.0 (2) PNR no.8119640434 Transaction ID.100001855742631 Refund ID. 100000336918521 Refund status- Amounts credited to bank with reference no. 190529320332864112 booking amount 1455.4 Refund amount 1390.0 please take necessary action to refund the both tickets amount. Thanks. Deep Chandra Bhatt Mobile number. 8802462519 Hide quoted text On Fri, 21 Jun 2019, 18:10, wrote: Dear Customer, We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly. Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. Jun 29, 2019 Updated by D.C.Bhatt Dear Customer, We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Akash Dounde CCE-Email [protected]@irctc.co.in Ph[protected]/6610661 www.irctc.co.in [#4246033] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ [protected][protected]Original Message[protected][protected] Subject : Re: Re: Ticket refund Ticket Id:-4219339 Date : Jun 21 2019 4:55PM From : [protected]@gmail.com To: [protected]@irctc.co.in Dear sir/ madam, I used Paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the both tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. Now I am sending complete bank details. Please solve this issue as soon as possible. Thanks & Regards. Deep Chandra Bhatt On Tue, 18 Jun 2019, 22:24, <[protected]@irctc.co.in> wrote: Dear Customer, Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c. PNR: [protected] Transaction Id: [protected] S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID 1 485.0 REFUNDED [protected] 30-May-2019 Refund Successful Refund for Cancellation [protected] PNR: [protected] Transaction Id: [protected] S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID 1 1390.0 REFUNDED [protected] 30-May-2019 Refund Successful Refund for Cancellation [protected] Please contact your bankers for confirmation with Bank Refund transaction id provided in refund details above. In future you are requested to use the Refund status Tracking service provided by the IRCTC. Select the Refund Status link in the left panel under my transaction. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please Note that if after contacting banker still the refund is not reflecting in your account, we suggest you to send us the complete bank/wallet statement (From Date of Booking till present Date) in PDF format to pursue the matter. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Akash Dounde CCE-Email [protected]@irctc.co.in Ph[protected]/6610661 www.irctc.co.in [#4219339] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ [protected][protected]Original Message[protected][protected] Subject : Re: Ticket refund Date : Jun 18 2019 8:25PM From : [protected]@gmail.com To: [protected]@irctc.co.in To, IRCTC Subject: Refund amount not received Dear Sir/Madem I have cancelled my two tickets dated on 27/05/2019, which PNR Nos. are 1.PNR No. [protected] 2.PNR No. [protected] But have not yet received my refund. I made the payment through Paytm gate way using my SBI debit card. please take necessary action to refund the both ticket amount. For your reference my bank detail from which amounts are deducted is attached here with. WIith regards Deep Chandre Bhatt Mobile number [protected] Date 19/06/2019 I used Paytm gateway for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. The details are as under. (1) PNR no.[protected] Transaction ID.[protected] Refund ID. [protected] Refund status- Amounts credited to bank with reference no.[protected] booking amount 545.49 Refund amount 485.0 (2) PNR no.[protected] Transaction ID.[protected] Refund ID. [protected] Refund status- Amounts credited to bank with reference no.[protected] booking amount 1455.4 Refund amount 1390.0 please take necessary action to refund the both tickets amount. Thanks. Deep Chandra Bhatt Mobile number. [protected] Hide quoted text On Fri, 21 Jun 2019, 18:10, <[protected]@irctc.co.in> wrote: Dear Customer, We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.
Add a Comment	Share
Submit Close