Indian Railway Catering & Tourism Corporation [IRCTC] — tickets refund

Tickets were cancelled on 15th april by irctc automatically for 26th april and it shows the refund status as sent to bank in refund history but hasn't received any refund amount yet.

It's been more than 11 days since my ticket is cancelled, yet i had not recieved any refund and customer care service is pathetic, each time i get same answer that it will be processed in 3-4 working days and they hang up even not listening to customer that it's been already 11 days.

Pnr -[protected], [protected]

Let me know how much more time it will take for amount to get refunded or is there any action require from my end.