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Indian Railway Catering & Tourism Corporation [IRCTC] — train has been cancelled but the refund amount has not been received

Train name - kaifiyat express train number - (12226)
3 tickets were booked from ndls to azamgarh for 2nd of jan 2019.
Train got cancelled due to fog on that day but nothing has been credited. Tdr was also filed for the same but to no avail.
It has been a month almost but the ticket amount of rs 3451 has not yet been refunded.
Pnr of the said booking - [protected].
Please have a look into the matter and do the needful.
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Complaint Status


[Jan 28, 2019] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Indian Railway Catering & Tourism Corporation [IRCTC]
    Customer Care Service
    Customer satisfaction rating
    20%
    Complaints
    8723
    Pending
    0
    Resolved
    1714
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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