Indian Railway Catering & Tourism Corporation [IRCTC] — train ticket cancelled amount not refunded

I have tried to book ticket to thane (Mumbai) on 13/11/2018 and the amount rs.1715.98 has been debited from my account but no tickets were issued and the amount has not yet been credted to my account so far.
The transaction details are furnished below.
Transaction id [protected] for rs.1715.98 dated 13/11/2018 from calicut to thane. Passengers m. J. Philip 65 year and marykutty philip 63 year tain no.16346
Kindly resolve the issue at the earliest.

Yous faithfully
M. J. Philip
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Comments

Totally third class network provided by irctc network server... Every time when booking tatkaal ticket network is slow down and login expired.. Plz kindly provide proper service. Other wise every one says irctc is corrupted

I booked ticket yesterday from Hoshiarpur to Delhi, payment deducted from my a/c but ticket not booked

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