Hi. I booked ticket for my family members with 82841 (BBS to KJM) special train with PNR no. [protected]. Cancelled the same as I had berth preference of lower berth for both my old parents. But after the transaction is done I am getting confirmation o[censored]pper berth. How on govt. Sites such issues happening on customer inconvenience I am unable to understand. Now I have been charged 50% cancellation fee, that is 2850 which I want the refund.
Please process the same ASAP.
Sasmita
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