Indian Railway Catering & Tourism Corporation [IRCTC] — Unnecessary cancellation amount charged

Address:Khordha, Odisha, 751018

Hi. I booked ticket for my family members with 82841 (BBS to KJM) special train with PNR no. [protected]. Cancelled the same as I had berth preference of lower berth for both my old parents. But after the transaction is done I am getting confirmation o[censored]pper berth. How on govt. Sites such issues happening on customer inconvenience I am unable to understand. Now I have been charged 50% cancellation fee, that is 2850 which I want the refund.

Please process the same ASAP.

Sasmita
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10790
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information