[Resolved]  Indian Railway — HARRASSMENT BY RAILWAY OFFICIAL - TIRUCHIRAPALLI RAILWAY STATION - STERN ACTION REQUIRED

Address:Tiruchirappalli, Tamil Nadu

Dear Sir, This is in reference to the travel dated 28 Nov 2014. (Train No. 16231, PNR No. – [protected], From Mayiladuturai Junction to Bangalore City, Class – 3AC). It was an E-Ticket where both me (B Jawaharlal) and my wife (J Kamala) were supposed to travel to Bangalore. Due to a sudden dip in my health, I couldn’t make it to the journey. My wife went ahead with the travel in my absence. My son (on a different ticket) accompanied my wife. My wife had boarded the train at Mayiladuturai. Within minutes of boarding the train, the Railway TT had come and checked her ticket. As I am the person who generally carries the original ID proof; my wife, in my absence, had missed to take the original ID proof. Although, she had a photo copy of her Aaadhar Card with her but not the original one. On being asked to produce the ID Proof, she had conveyed it to him that she only had a photocopy and not a original one. My wife and son had requested him to consider the same. If this wouldn’t do, she was also willing to pay the differential fine too. However, the TT agreed and accepted the same. When the train halted at Tiruchirapalli Junction, D Kanharajan (Divisonal Railway Mangaer, Tiruchiraplly - TTL/SSIL/T85) boarded the coach and asked my wife to get down from the train as she wasn’t carrying the original ID proof. My wife told him that the TT had agreed for it and she was willing to pay the fine too. He abused her infront of everyone and asked her to get down the coach. She was embarrassed in front of everyone. My son tried to intervene and Mr. D Kanharajan asked him to come near the wash room. He later demanded a fine to the tune of Rs. 2500/-from my son to allow my wife to continue the journey. My son told you may take whatever fine you can according to the law. He wasn’t willing to budge. Later, on pressure, giving some calculations he extracted an amount of Rs. 1560/- from my son. Here are my issues – 1. Is the amount taken by him right? If yes, please give me the computations. 2. Stern action to be taken for the ridiculous behavior by the officials. 3. Is the official within his capacity to collect the fine? 4. The whole purpose of ID proof is to be able to verify the identity of the passenger. If the identity of the passenger is verify with the ID proof irrespective of it being a original or a photocopy, it should do. You can’t harass a passenger like this. 5. Action to be taken against the conernced TT. As he had to take the fine himself, rather than intimating the divisional railway manager. Indian Railways is a Govt. Organisation aimed at rendering service to the society. If the behavior of its officials is like this, then the public would that little trust also that they have on the Railways. I need stern action against the concerned railway official. I am surely taking this matter to the highest level and on various social networking websites. Public cannot be taken for granted. I expect a early response towards this. I wasn’t in the best of my health and therefore I have put in this mail a little later. Regards, B. Jawahar
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Agreed, after the new rule has come, TTE's have got more reasons to harras people and take more money. RULES SHOULD BE MADE IN FAVOR OF PUBLIC and NOT TO BE MISUSED BY THE OFFICIALS.

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