Indian Railway — lift blocked rescued after 22 calls and sms by class iv employees

Address:

Rajneesh Madhok, Advocate Railway Road, Phagwara, Kapurthala, Punjab, 144401

To phagwara, 02/01/2020
The divisional railway manager (Drm)
Ferozepur division,
Ferozepur.
Sub: legal notice under section 80 cpc. Deficiency in service
After 22 attempts of callings and messages, the passangers got rescued from blocked lift after two hours by class iv employees with misbehaviour and penlaty to be imposed for using lift.
1. It is humbly stated as under:
That i, rajneesh madhok, m.com, ll. B, dfs, ll. M (Criminal law) advocate used lift to reach to platform no. 1 from ground floor, railway station, ludhiana (Towards platform no. 1, clock tower side) on entering in the said lift the shutter closed but the lift had been showing the signals to move downwards whereas i had entered from platform no. 1. As any untoward incident can occur as the signals been shown on the screen was regarding the movement of lift towards downward. I tried to operate the lift by pushing switch to move to platform no. 1 but that was in vain. The sliding door got locked and i and a co-passanger got blocked in side the lift. The nightmare started after the wait of half an hour.
Following authorities were called and sent sms messages as per details here under: all these phone calls and sms messages made on 01/01/2020 from ph;[protected]
1) : at 19:40 hours : power house: in case of emergency ph no:[protected] contacted but the said phone is out of order.
2) : at 19:41 made call to[protected], electric control ferozepur : this power house authority has not picked up the phone call.
3) at 19:45: made call to[protected] electric control ferozepur and the response was that the concerned authorities will be intimated.
4) at 19:58: sent message to[protected] a sms based complaints and suggestions application on the number +91-[protected]. That we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
5) at 19:59: sent sms to[protected]: that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
6) at 20:00 hrs: made sms to[protected]: that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
7) at 20:01 made call to[protected], mr umesh jain the authority again the response was that the matter will be intimated to the conerned authority
8) at 20:03 sent message to[protected]: that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
9) at 20:04 made call to[protected], the stale reply that the matter had been intimated to the concerned persons.
10) at20:06 made sms to[protected], that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
11) at 20:10 hrs sent sms to[protected] that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
12) at 20:11 hrs, made call to[protected] mr. Satya parkash the stale reply that the matter had been intimated to the concerned persons.
13) at 20:12 hrs: made sms to[protected]: that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
14) at 20:13 made call to[protected] mr. Shyam sse ldh power but again no action taken.
15) at 20:14 sent sms to[protected] that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
16) at 20:16 call made at[protected] to mr. Om parkash official but no action taken.
17) at 20:16: sent sms to[protected]: that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
18) at 20:19:[protected], mr. Davindar singh offial listened to my request to evict me from the lift patitently and told me that there are so many officials in the list before me, why not you called to them previously. I told sir, i had already called them but all is vain.
19) at 20:19: sent sms to :[protected]: that we the passengers are unlocked in lift at platform no. 1 ludhaiana raiwlay station. Despite receiing calls at [protected] and [protected] no one has come to attend. Alrady half an hour passed: adv rajneesh madhok, phagwara
20) at 20:21 called to[protected] to mr. Yogenrea sse electricity ldh., again nothing had been done.
21) at 20:33 got sms from[protected] that dear customer this number is now availbale to take calls.
22) at 21:22, i and co passanger got released and made call to mr. Brij raj sse ldh[protected]
2. After 22 attempts two class iv employees of railways came those unlocked the lift with master key — have a look on the objections raised by the said class iv employees, those scolded the passengers on using lift as we are not entitled to use lift and so the action would be intitiated against us.
3. Second fault of passengers are that the concerned official has to come especially from his house to get us freed from the lock up on bi-cycle.
4. As they were entitled to penalise me and co passanger for using lift but due to non providing the receipt of our offence, i have not paid the penalty for using lift unauthorisedly.
Violations made by me and co-passanger by using lift : no technical person came to the rescue of the passangers; authorities to penalize passangers for violations are class iv employee, no employee is present in the office to conduct emergency services.
1) only old men or women (Not senior citizens) are allowed to use lift at platforms. As i am 56 years old, so has no right to use lift to go to platform no. 1 of railway station, ludhiana
2) on my request that ok i used the lift under violated the provisions of railway act, so there may be any penalty for the same which i am liable to pay on demand by the authorised railway servant. So, the receipt kindly be provided to me for the penalty imposed upon me for use of lift, if i am not a bonafide passenger. On my request to call inspector of tickets or tte to panalize me for the offence made by me to use lift. The class iv employee of railways is not entitled to impose penalty on the passengers for any type of violation made, only the concerned authority kindly be called so that the penalty could be paid after getting receipt for the same.

The important points of consideration are:
1) that the power house that maintain the lift is situated at plat form no. 1 of railway station ludhiana and just 30 feets away from the lift.
2) no technical staff is available in the power house to conduct emergency.
3) class iv employees are deployed after calling from home for rescue of passanger after two hours.in case the lift as per signals go down that who will be responsible to take care about the life and security of the passangers.
4) no authority concerend is there to take care for the life and security of the passangers.
You are requested to investigate the matter and reply to me within 15 days, if you have something to say in this regard that how much penalty has to be imposed upon me and who has empowered the class iv employees to misbehave with the passangers and impose penalty for use of lift.
Thanking you,
Yours sincerely,
(Rajneesh madhok)
M.com, ll. B, dfs, ll. M (Criminal law)
Railway road,
Phagwara-144401 (Pb)
Ph:[protected];[protected]M)
E-mail: [protected]@yahoo.com