Indian Railways — bike is not reached in destination place

I had booked my bike from jaipur to balotra on 12 th nov 2019 however still not received my bike in my destination place. Even though had passed 4 working days, apart from i have been visiting regularly railway office but they did not reply properly, they said only one thing whenever bike would reach in balotra then same will be informe you via phone.
I gave my no to them but still not got a ant call from their end, i have seen in online site where is not seen vehicle is nit loaded from my arrival place, what should i do, how many more days i will be suffering with out my bike i do not know,
Would like to know where is my bike, get the status, will not book any parcel from railways in future, it is very pathetic experience in my life, can’t express my felling more,
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