Indian Railways — boarding station

Address:6-100, Reddy Street, Akividu,Andhra Pradesh, 534235, Pune, Maharashtra, 411001

My Parents has booked a train tickets from LTT to AKVD, 1st Class AC tickets for Journey date 04/12/2019.They reached LTT and was waiting for train more than an hour. Later they checked with front office about the status and they told that Boarding point has changed to Pune. They rushed to Pune by taking a vehicle from LTT and by the time they reached train has left.

They again inquired about this situation and none of the railway authorities has helped them and they just told they can't do anything.

They lost about 10000/- worth tickets and time travelling to Pune.
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I have booked my byk reg no-KA03EN7876
From jamalpur jn to patna jn on dated 03/12/2019.
When i reached patna to claim my parsal they said parsal not reached.
And no one is ready to take the ownership of my parsal.
Parsal no-U872836.
Please let me know when i get my parsal for this short distance.

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