Indian Railways — cancelled/diverted train, ticket money never refunded

Address:Northern Railway, NDCR Building, State Entry Road, New Delhi

During august 2019, most of maharashtra mostly sangli & near by places were flooded. My father with my mother & grandmother were stuck in the flood but were safe because they were in jath (Miraj) which was not flooded at all but all neighbouring places were flooded. I could hardly contact my dad because mobile network were unpredictable. My father got concerned. So, he booked ticket in premium tatkal costing 8329₹ which is too much for any middle class family but conditions were justifying it.

My father had goa express booked for 06/08/2019 from miraj to gwalior. Which first got seven hours delayed than it got cancelled and i assured him refund would be automatically initiated but after few days i got to know it was diverted without any update and even ntes and other railway apps were showing status as cancelled. So, railway diverted train without any update so they are not bond for refund?
First my father borne all transportation expenses from jath to miraj to jath again because train got delayed & now railway also denied, rejected my tdr request citing train is not fully cancelled and just diverted.

If someone is in between of a natural disaster like flood in this case. First thing he/she should do is file a tdr because time limit is only 72 hours what type of policy is this? Kindly refund our money.

Pnr no. - [protected]
Train goa express -12779
Date of journey -06/08/2019.
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