Indian Railways — compensation due to unscheduled delay of train

Address:

Snehatheeram., Palakkad, Kerala, 679122

Dear All ( Responsible Railway Authorities) 1. I Wing Commander E Jani, hereby inform about unschedulled delay of train no. 22150 Pune Eranamkulam Superfast Express. PNR no.[protected]. Date of Journey 19 Jun 19. Scheduled departure from Pune 18:45h. Advance information was provided at 1500h about the rescheduling of departure at 21:35h. As i arrived at station platform was not yet given for the train till 2155h. On enquiring, the time was changed to 23:45h and subsequently to 01:45h on next day (20 Jun 19). The platform for this train was not intimated till the departure time. We passengers like a scape goat, were accomodated at various restrooms and platform. The upper class waiting room was stinking and airconditioners were not at all functioning.
2. As we reached the platform at 01:55h after platform announcement, no train was present. After sometime another local passenger arrived at the detailed platform and we fellow passengers intimated the loco pilot about arrival of our train in same platform. Railway authority and station master was not bothered at all about the mis happenings and mental torture faced by the passengers at midnight. The local train was moved out from platform and the departure time of our train again changed to 03:00h. The train atlast positioned at 03:00h and left Pune at 03:35h.
3. The train throughtout the journey was travelling behind schedule. No effort were taken to catchup the time lag. Also all toilets became unusable from panvel onwards as there was no water. Nil effort made to fill water till completion of Journey. It was almost like a mental stroke which I had faced during the journey. My 4 year old sons' appointment with doctor was planned on 21 Jun which i couldnt make due to the delayed running. Also i had lost my mental and physical health.
4. Due to above incovenience caused by Indian Railways, requesting Indian railways to pay a compensation of Rs 50, 000 on the irregularities mentioned below
(A) Running the train late behind schedule causing huge inconvenience to me as passenger.
(B) Not providing proper resting facility thereby risking my health, as a result of the delay, I was made to wait in the waiting hall with no proper arrangements to sleep or take rest.
(C) Not providing enough basic washroom facilities due to non availability of water at washrooms for 2 days.
(D) Wrong decision by the station master in sending the same train. It was came to know that standby train was earmarked and detailed to leave Pune at 21:45h, however decision was taken to cancel the standby train. Decision making authority to understand the feeling of fellow passengers also as they are waiting for the train throughout day without sleeping. 5. As a serving officer of IAF, a positive response from railway authorities is anticipated in enquiring the case and taking action against the responsible personnel of Pune Railway station.

Thanking You,
Wing Commander E Jani
Indian Air Force.