Indian Railways — complaint against seats not available in reserved compartments

Address:

560032

Dear sir, i am a resident of bangalore and visit our home town at kottayam, kerala once in 2 or 3 years. Usually we travel by bangalore exp (Train no. 16525). Sir, it is a usual practice of the public to get into the reserved compartments and occupy the seats that we would have booked 4 months back and they do not even move on our repeated requests. Last time i was travelling with my family and my aged parents and we had to stand for several hours till the passengers who had occupied our seats got off the train by around 7 p. M. We do even find a tt to help us. Request you to kindly look into the matter as it has become a tension for us passengers to book a ticket in this train fearing we are not going to get our seats that we had reserved.