Indian Railways — delay in parcel delivery of bike booked in railway train

Address:

Sri Ganganagar, Rajasthan, 152116

I booked my hero passion pro bike regn no. Dl6sal0813 from sri ganganagr (Sgnr) jn to delhi on 08/05/2018 vide railway receipt no k 089149 for delivery delhi railway station. Staff at sri ganganagr (Sgnr) jn was supposed to load the scooter in the train number 12482 on 09/05/2018. I alsao paid 300 rupees for packing. But still my bike is not rreached at delhi railway station which caused me a lot of harassment. My contact no. Was clearly given in the address plate hanging in the head light. Helplessly, the staff at sri ganganagr (Sgnr) jn was replying rudely that may be they loaded or not in the train but they did not giving satisfactory answer. Concerned authorities are requested to pay kind attention and may get the matter investigated, punish the defaulters involved and also arrange suitable compensation for the harassment and penalty so imposed.