Indian Railways — delay in running the trains

Address:

Thane, Maharashtra, 400601

The 12322 cstm - hwh is rescheduled from it`s usual time of 21.30 hours to next day 4.30 by making a delay of 7 hours on 18th may`18. God knows when it will reach to howrah on 20th may!! Indian railways is looting the people by showing excuses after excuses and like flight they are following surging price, eliminating all facilities except for the railway staffs and neta`s!
In case the flight delays by 2 hours, they offer tea/coffee, in case it is delays more than 4 hours, they offer dinner or lunch. Then why ir is not following that rule?
Just think the innocent passengers booked the ticket 4 months before and planning to travel for some important works! Such delay of this super fast train has up rooted the schedule of so many people!! Railways must compensate it!!
Whether the cause of the delay is analysed? Actions are taken? Culprits are suspended? The concerned g. M sir is show caused? Nothing!! Enough is enough!! Please stop this mismanagement, care the passengers!!