[Resolved]  Indian Railways — Dirty bathroom and leaking AC in ladies dormitory at Pune station

Respected Sir/Madam,

This is Mayuri chaudhary and I am raising a complaint for the stay which me and my mother had taken at Pune railway station in ladies dormitory. I have taken 24hours stay for 2 persons each costing 500 rs for an AC stay. My PNR number for booking the stay is [protected] (period from 12 pm[1st october 2022]-12 pm[2nd october 2022]).

The ceiling of ladies dormitory was broken and AC was leaking due to which washroom area was having water everywhere and it was dirty and unable to use. As the AC was leaking, it had been kept off during our whole stay. As I was travelling along with my mother, I was hoping for a pleasant stay with my family which was not the case and I hate to see the quality of retiring service stay is deteriorating. I would like the highlight this point and would strongly recommend retiring service staff to take action on this at earliest.
Thanks,
Mayuri