Indian Railways — food ordered through irctc not delivered

Address:

Mumbai City, Maharashtra, 400003

I had booked a meal - order no. 19644484 and made payment for the same while booking.

I did not get the meal and they sent an email stating that due to unavoidable circumstances they were not able to deliver.

The second day i got a mail stating that they have sent me an coupon for rs.100/- to be utilised on the same website within 6 months.

Instead of refunding the total amount of the meal rs. 415.00, they are sending me a coupon for rs.100/-.

In this a joke or a clear case of fraud.