Indian Railways — i'm complaining about not cancelling my ticket both in hwh and ctc

Address:	Cuttack, Odisha, 753004
Website:	www.indianrailways.gov.in

Hi, i ve booked counter ticket in cuttack vide pnr no.[protected] dtd. 25.09.2017 train no. 12073 with travel date 27.09.2017 from hwh to ctc with wl 167. Finally the chart prepared with wl 58. Later they changed the status of train rescheduled to 18.15 in stead of 13.25. I decided to travel by other train going early and did a current reservation in coromandel vide pnr no.[protected]. Went to cancell the ticket of 12073.in the counter the executive told "current rescheduled time is 2.50 min, if you cancel it now even if with wl status you ll not get any refund. But if you wait till the departure and it get delay by 10 more minutes then you ll get full refund. You can cancel it in cuttack even but in cuttack they refused to cancel. They told you should ve cancelled in howrah. Finally my fingers crossed.