Indian Railways — indian railway allotted upper berths two senior citizens for a journey of 31 hours

Address:	Khordha, Odisha, 751004
Website:	www.irctc.co.in

I am totally disgusted and annoyed with the way seats are given in the irctc. My parents are senior citizens and also have heart problem. There are several seats available at the time of booking for a journey of 31 hours they have allotted upper births. Irctc never treats senior citizen with respect as i feel. What foolishness is this? I totally hate this ticket booking. Irctc should show the birth number/type before payment. I[censored]ser found that the available seat is not based on their criteria, they may leave the booking.
I have booked an e - ticket through www.irctc.co.in on 8th may, 2008 at 08: 25: 00hrs for 5 passengers. The detail ticket is as follows:
Transaction id: [protected]
Train no. & name: 18463/ prasanthi exp
Class: 3ac
From: bhubaneswar to ksr bengaluru (Sbc)
Pnr no. [protected]
Date of journey: 08- june - 2018
No. Of passengers: 5
Two senior citizens traveling together my mother aged 68 and my father aged 74 both are senior citizen and suffering from heart problem and lower berth quota is only for senior citizens. Irctc must allot lower births to senior citizens, but it is observed that after giving choice lower birth is not allotted i have opted lower birth for my parents at the time of booking the ticket, and despite of the fact that there were several seats vacant, they were allotted upper birth to both. When i prefer some seats it does not give as per our choice. It’s really irritating.
Just you imagine how a senior citizen in this age can climb up? Please suggest what action should i take for this? I request you to kindly do the needful so that she can travel comfortably. Please confirm me the seat status if possible.
Thanks
Swagat
Bhubaneswar