Indian Railways — Indian Railways cheated me and spoiled m whole day and made me sit in a coach where AC was not working.

I booked a ticket from Ernakulam Junction to Kozhikode today, the 28th of January 2022. My PNR number is [protected]. The train, ERS Pune Express (22149) was supposed to start at 5.15am in the morning. However due to the derailment of a goods train the previous night, the tracks (except one as reported in Manorama.com) were blocked. I arrived at the station at 4.30 am, only to learn that the train would start only by 8.15 am.
It is very surprising that the railways did not bother to inform the passengers about the delay though the mishap had occurred the night before. Furthermore, the train did not start even after 12 pm and all passengers were stranded at Ernakulam Junction. There was no update from the railways even then. Finally when the train started crawling, it again halted at Edapally station. When it again resumed the journey the train stopped at Kalamassery station and I have been stuck along with the other passengers here. It is 4 pm already, and I was supposed to reach my destination for an urgent meeting at 8.30 am. I want to ask the authorities as to who is going to compensate me for my loss for remaining absent from the meeting? I stand to lose at least 25, 000₹ from this delay. Besides, the return ticket that I booked for tomorrow is also going to be of no use now. But the most important point is, that you have kept a carriage full of passengers in an completely shut AC compartment without running the air conditioner. Have you ever been suffocated for hours? Presumably not, because then you would have bothered to at least run the AC on humanitarian grounds for the hundreds of passengers stuck because of your incapability to run the department properly. I want an immediate redressal of my complains and a compensation for the monetary loss. The treatment that you have meted out to the passengers is extremely dehumanizing and callous. While you charge the passengers very high for the tickets, you don't have the decency to provide them the minimum provisions for survival. I had to abandon my journey by 4.10 pm as i was still in edappally. Kindly take my case seriously and do the needful.
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