Indian Railways — Late running of Train & others

Address:

West Singhbhum, Jharkhand, 833217

I am a doctor by profession & frequently travel by HWH-BBN Janshatabdi exp (12021 UP/ 12022 DN). It is the only train connecting Howrah-Barbil, but recently for last 6 (six) months we have faced few problems:-
(1) The down train (12022) reached to Howrah everyday late by 1-2 hours on an average. It had become a regular practice and very difficult for all the passengers especially for senior citizens / ladies / kids when it reached Howrah at about 11 / 11-30 pm at night.
(2) Although it is a 'Shatabdi' group train and fare is much higher than the normal exp / superfast exp, but the seats of AC coaches / toilets & food quality is not up to the mark.
(3) If train stoppage timing is increased to 3-4 mins at Noamundi instead of 1min, it will be helpful for a good no. of passengers, especially senior citizens.