Indian Railways — lost luggage booked with journey ticket

I had booked my luggage at dehradun railwaw station vide journey ticket no[protected]Dehradun - moradabad);[protected] (Moradabad-ara) on[protected] for destination station ara. Lt n0-for luggage booking is 698712 but the same is not tracked and search result showed that this lt luggage not available in database when searched on portal[protected]. On[protected] luggage did not reached at ara railway station. On[protected] i again went to ara railway station luggage office. This time they told that it was since last three years luggage booking to ara railway station was not being carried out as it was stopped by order. They added that you should go ta danapur railway station. I went to danapur railway station. I checked with commercial office there. They informed me that they could not trace the items that day and asked me to come some days later. When i went back to danapur, this time they asked me to go to hazipur rlystn. I gave a written letter at hazipur as to my lost luggage. I am attaching booking receipt of luggage and letter deposited with hazipur rly stn. Along with these i am also sending receipt of two register letter sent to danapur and hazipur rly stn on 29-06-17. I had got phone call from danapur that they had received the letter and they would process but no such call from hazipur rlw station.