Indian Railways — my kid cycle has not received

I booked a baby cycle from kota junction to ankleshwar on 13 oct 2019 but it has not received yet even after 11 days as on today 24 oct 2019. At the time of booking, the officer told me that it will be reached within 1 or 2 days. I made several visits to ankleshwar station but they are keep saying that they don’t know why the cycle didn’t come and they are not even taking any action.
Please help.