Indian Railways — my parcel not unloaded in agra cantt

Sir I am loco pilot posted at Kazipet jn.
I parcel my whirlpool freez from Kazipet to Agra cantt by train no.12861.
My younger brother go to receive parcel office at the time of train arrival and told to parcel office on duty staff but they deny for unload the freez.
So my parcel not delivered at agc and I got a message o[censored]nloaded my parcel at Nizamuddin railway station.
Name-- Sanjay
Post-- LOCO PILOT
PW no.-A2526262