Indian Railways — no refund yet

I went to the railway resrvation booking counter with debit card payment facility... For duronto howrah express... Ticket cost 1800 3ac from delhi... The lady in the counter swiped my card and charged me amount 2333... With the receipt as sale and 1 receipt of voidsale from pos machine... And asked me to get the ticket for another counter... Without any information... Later i managed to discuss the issue and came to know my amount has been deducted and she had not issued any cancelled ticket me as well... Wen i went back to her she denied to communicate and showed herself very busy... And told me that u will get ur refund by tomorrow... I booked another ticket and went for my destination... Where as 8days passed i didnt receive the refund amount yet... Very very pathetic ppl in the counter... Extremely bad experience... Plz lemme know if m gonna get the refund amount or not?