Indian Railways — Non cooperation and very poor service

Address:

Thane, Maharashtra, 421501

Dear sir,

I would like to lodge a complaint against the non co-operation and poor service from the vendor narayan yadav in 16339 train, for your information my pnr - [protected].
As a senior citizen the kind of treatment we faced during our journey today 28.4.2017 was in bad taste & disrespectful. The vendor who supplies tea doesn't even care what exact quantity he should provide. As per indian railways guidelines it should be 150 ml, but he deliberately provided us less and refused to explain when i asked him why he did that. He even said he will not co-operate and we have to buy whatever he provides. I have also put forward this complain to his manager – mr. Thomar he didn’t take it seriously at all. These vendors who charge very high have to provide a proper service when food is concerned.
Also we could not use the toilet due to the broken tap. It is a long journey and we had to go all the way to another coach just to use the toilet.
I would request the railway minister to take appropriate action immediately and improve the maintenance service inside the coach that needs to be carried out regularly.

Respectfully yours,

Raj fernando
[protected]