Indian Railways — non finalization of pension fund

Address:Varanasi, Uttar Pradesh, 221004

My father ppo no [protected] dated 01.06.2000 name vishwanath prasad khare was getting pension through sbi, naubasta, kanpur.
My father expired on 19.01.2016 and i processed for family pension in name of my mother saroj rani khare in april-16. My mother account opened in the same branch.
In the mean my mother also expired on 14.12.2016. I intimated to bank immeditely and after getting death certificate of my mother, i completed all formalities through bank in april-17 for final payment.
From june17 o till date i contacted several times from bank and sbi naubasta kanpur branch had sent reminders but no final payment have been made by cppc sbi lucknow.
Let me know where is problem.
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19712 train no coach number d1 was full of people of general ticket who were without reservation.

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