[Resolved]  Indian Railways — non-refund of ticket amount

Address:

Mumbai, Mumbai City, Maharashtra

This is digvijay jaiswar, my user id is mrbeardie. On 6th january 2019, i tried to book a tatkal ticket from gorakhpur jn. To ltt for train no. 12541 (Gkp ltt sup exp). I completed all the booking steps and done the payment using bhim upi ([protected]@upi). The payment was successful in the bhim app and amount got debited from my account but the ticket status is "pending from bank end".
After that, i talked to customer care of irctc. They told me to send passbook print from date of booking to till date. I sent it multiple times, but still they have not refunded. Always they say, within 24-48 hours you will get the refund. Still i have not received it.
Kindly do the needful.

Transaction details:

Transaction id: [protected]
Transaction date: 06/01/2019

Last ticket no: 2938520 (By registered mail)

Kindly do the needful.