Indian Railways — not acceptance of counter ticket cancellation

Address:

410218

I had cancel waiting ticket of pnr no.[protected], at 15.22 while depart time of train from reservation station is 16.25. By irctc counter ticket cancel facility.
From reservation station is 16.25.
When i am going to surrender the original counter ticket at nagpur railway station counter the thicket counter staff deny to refund the amount. His comment is attached to cancellation form with mail as well ticket.

Because of sunday and heavy corroded counter nobody help me, i stay in row almost 2 hrs for refund of cancellation of ticket when my chance come staff strictly send back. While insisting supervise he wrote comment time and date. 22./10./17 at17.37.
This time only two counter is open.
May please help me for refund

May please help me reg.
Attachment
1. Ticket
2. Cancellation form
3. Snap short of sms