Indian Railways — Not reached destination

Address:

Prakasam, Andhra Pradesh, 523213

Sir, one cot is booked from Itarsi station to Vijayawada station on 11/04/2017 in Ganga Kaveri train.The PRR No is [protected]. The parcel is booked on the Name of my brother is M.Venubabu. Till now many times my brother has gone to Vijayawada railway station, there railway parcel office people are telling cot is not reached Vijayawada station. They are answering irresponsible. Plz help to Us.