Indian Railways — Not replied/action against complaint suggestion

Address:

East Godavari, Andhra Pradesh, 533005

This is Giriraj Gupta traveling by train frequently from Andhra Pradesh to Rajasthan preferably by 3 AC or Sleeper class. while traveling in case i observed any abnormalities, approaching first to TTE who is visiting that particular coach to address the abnormalities and in case he is not responding complaining through SMS mode by mobile no. [protected], some time action were taken but most of the time there is no response on complain or feedback submitted by SMS/complain book. in this regard it is suggested that all the complain/suggestion shall be addressed by the appropriate authority under intimation, and all the complain shall be track by mobile no. to view the status.