Indian Railways — ot Satisfied while travelling in 12936 on 7th June 2015 - Felt Cheated.

Address:

Mumbai City, Maharashtra

Dear Sir, Madam We were travelling from Surat to Borivali via - Intercity express - 12936 on 7th June 2015. We had taken tickets of First Class coach - Cabin via Internet. - Maximum price. To our surprise when we boarded the train we found the coach allotted to us was having ordinary push back seats - old style with all accessories broken and also there was no sign of AC too. Also to our surprise the next coach was AC - CC and it was a seating too with 200 RS less and new seats and also ac. Our coach further was very dirty and not cleaned at all. Also while booking we never got an option of Seating or NON AC, which should be intimated to the customers. Why railways is fooling us when they are increasing the rates every 6 monthly minimum and also not giving us the facility as committed while booking??? Following are the details of our tickets. 1) Ankur Thakkar - [protected] Seat no- FC1 -12, 14. 2) S.V Mali [protected] Seat no- FC1 18, 19. 3) Mrs Tahera- [protected], Seat no- FC1 20 4) Miss Ritwa Lokhandwal - [protected], Seat no - FCI 17. 5) Mr. A D Mehta - [protected], Seat no FC1 22, 23. 6) Mr. Yusuf Lokhand wala - [protected], seat no - FC1 27 7) Mr. Umedkumar Sinai[protected], seat no -FC1 28 8) Mr Anchit Sagar - [protected], seat no FC1 32. 9) Mr Manoj Singh - [protected], Seat no - FC1 15, 16. Above are few passengers traveling details for your verifying. Hope we get justice regarding the same, as we feel really cheated as we get the inferior quality of service and comfort after paying the maximum price for the tickets. We also very disheartened after seeing the toilet conditions. why don't we still implement the Chemical toilet technology as it is spoiling our thousands of stations and it is very hazardous for our health. Hope to get a some response and justice for the complain and hope to improve the condition of your service and the railways. Yours Faithfully Ankur Thakkar Mb - [protected].