Indian Railways — parcel not received till now

Address:

Ranchi, Jharkhand

Respected sir

I have booked my goods from bpl on 31st of aug 2019 vide prr/pwb no [protected] to ranchi junction. I understand from bhopal parcel office that the goods has been shipped on 31/08/2019 but till date i don’t see any update neither in the online portal of railway nor did i get a call from the parcel office regarding the receipt of the vehicle. I tried contacting the number[protected] several times but ended up in no response.
Sir, these are indian army concern items which are very important for the operational area. Sir, plz ensure in which i can get the said as soon as possible.
I will be contacted either via phone or sms with [protected] and email [protected]@gmail.com
Yours
Sankar das
Indian army