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Indian Railways — Parcel theft and damage/ waiting charges during Lockdown

I am staying at Shillong, i am sorry to inform you that regarding railway parcel delivery, i have been booked house hold 3 boxes from Secundrabad to Guwhathi on dated 11.03.2020 and my friend Vijaya Kumar booked scooter from Vishakapatnem to Guwhathi on dated 29.02.2020.
Due to covd 19/ lock down we are unable collected the parcels and collected the parcels on dated 15.06.2020 with fine charges Rs.9851 Recipt no:639995. And also damaged few thefted from the parcels.Kindly take nessary action as early as possible.

Parcel theft and damage/ waiting charges during Lockdown
Parcel theft and damage/ waiting charges during Lockdown
Parcel theft and damage/ waiting charges during Lockdown
Parcel theft and damage/ waiting charges during Lockdown

Complaint Status


[Jun 18, 2020] Indian Railways customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    29%
    Complaints
    5272
    Pending
    0
    Resolved
    1543
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001