Indian Railways — providing wrong information in information centre

Address:

Tiruchirappalli, Tamil Nadu

Now i complaint about a person in information centre in tiruchirapalli junction, southern railway.
I planned to travel from tiruchirapalli to salem on 03/nov/2018 (Saturday). I asked a person in the information centre on that day and he told me trichy to salem passenger train and i went to ticket counter but it is closed when morning 9.00am o'clock. I met a stranger (At automatic ticket providing machine) he ask me destination and i told to him but he said the train is cancelled. I quickly went to information centre and in the information centre person replies me"the train will go to salem (Harshly)". Finally i told stranger provide me a ticket to salem he used his card (In automatic ticket providing machine) and gave me a ticket to salem and he collect the cash from me. I travelled that train but the train was stopped in karur junction. I waited some time but the train didn't move and i reached information centre in karur junction but no one is there. I went to ticket counter for asking about this problem. Before asking i saw a board and it contains the notification of cancellation of that train (From karur to salem) for a certain dates.in trichy junction, if the person in information centre provides this details means i arrange some others modes. But he didn't. Iam not only a single person to tell about this problem there are so many ladies are waited in that train. After i seen that board i provide the details about cancellation to the ladies in that train. After, they are blaming the railways department and they arrange other modes. Then i went to salem by bus.
I don't think "lack of adequate knowledge person were appointed in information centre" wow southern railways...