Indian Railways — refund for filed tdr not received, against pnr no.: [protected]

Address:

395007

Hello.

I was travelling to Jodhpur on 1st June 2017, however due to heavy rains and rail track issues the train was abruptly cancelled on Mahesan Railway station.

Please review details below:
Transaction ID: [protected]
Train No./Name: 12480/SURYANAGARI EXP
PNR No [protected]
Date of Journey: 01-Jul-2017
Class: THIRD AC (3A)
Ticket Amount:2500.0
Ticket Type:E-ticket
Reason For TDR: Train Terminated Short Of Destination.
TDR Filing Date: 02-Jul-2017 13:11:09 HRS
TDR Status CR Registered
Cancellation ID: [protected]
TDR Zone: NORTH WESTERN RAILWAY (NW)
Registration No:[protected]
As conveyed to us by your representatives that we will get full refund however inspite of filing TDR on 2nd June, we haven’t received the refund or heard from you guys

Please confirm when we will get refund for this ticket.

Regards,
Sher Singh