[Resolved]  Indian Railways — refund not found

Address:E-14/7, shahbad dairy, delhi - 110042, New Delhi, Delhi, 110042

I booked my ticket on 26th march 2019 for new delhi to patna junction 2nd june 2019 from old delhi railway booking counter, payment made by my debit card, and i cancelled my ticket on 11th april 2019. The refund is not found till now on dated 03 may 2019. According to railway rule he refund is made with in 7 days. But its is more than 7 days. When i get my refund.
Pnr number is [protected]
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May 7, 2019
Complaint marked as Resolved 
My problem is not resolve till now... how you can mark my complain as a resolve
Indian Railways customer support has been notified about the posted complaint.
May 08, 2019
Updated by sogautam
Indian railway customer support do not notified about the posted complaint.
what is the status of my complaint .
when it resolve .
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