Indian Railways — refund not received after the cancellation of my tickets

Address:

390023

Dear All responsible officers of WR,

We had booked our tickets thru your mobile app for Kutch express (22955) with PNR no [protected] with online payment Rs. 885/- transaction id [protected], for 03 adult passenger with waiting list. After 2 days it was not conformed so that we had cancelled this tickets thru mobile app. (All related screen shot attached here for your ready reference)

We had cancel our tickets as on 07.09.2017 & got the mail from [protected]@irctc.co.in that the final amount after deduction charge amount Rs. 705/- will be credited to your account, but till date it will not received by me.

I had called to your customer care no.[protected] to Mr Manoj but he told us that systme has down & we can't help you for that.

We are requesting you again sir please look after this matter as early as possible & sort out this matter by credit this amount to my account from where I had booked my tickets please

Regards

Nilesh Kachhia
M : [protected]