Indian Railways — refund of confirmed e-tickets

Dear sir,

I booked 3 (Three) 2nd class ac confirmed e-tickets for travelling from guwahati (Ghy) to new karimganj (Nkmg) by train no. 01665 on 20.04.2018. But the onward journey of the train from guwahati was suspended / cancelled due to railroko called by some local organisation.

Under this circumstances i shall be glad if you please let me know whether i am eligible for get refund of those tickets. If yes, what is the procedure to claim for refund.

Our pnr no. Was - [protected]
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Sir allahabad jile k phulpur kshetra k sawdeeh gaaw ka fatak hmesha band rahta h jisase gaw walo ko aur baki yatriyo ko 20 kilomiter ghum k jana padta h aur bahut asuvidha hoti h
I want to know that the train no 14016 on 18 may 2018 from anand vihar. Why is it late

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