Indian Railways — refund of ticket cancellation

Dated: 25.09.2019

To


Respected sir,

I have made a transaction on 27.08.2019 for train ticket through rail yatri mobile app of rs. 4075.

I have canceled the ticket on the same day and refund initiated by rail yatri on 28/08/2019.

After 20 days i have not received the amount of 1970 in my account. I have spoken to customer care of bob and they told to contact branch bank.

As per railyatri customer care suggestion i have filed chargeback form also but after several attempts they respond information given is not sufficient, even though i have provided all the below details to them.

Pleas look in to this issue on priority, details given below:

Pnr [protected]
Order id: 4605272
Ticket amount: rs. 4070.75
Ticket cancellation amount: rs. 1970.0
Net refund: rs. 1970.0
Cancellation amount details:
Irctc cancellation charges (Inclusive of taxes): rs. 1976.96
Agent service charges: rs. 40.0
Pg charges non refundable: rs. 83.79

Refund id: rfnd_damqt3mdev6rzt
Initiated on: 27th aug, 2019
Refund arn number : 300046922409239060049812
Total paid:₹4, 070.75
Payment via:xxxx-xxxx-xxxx-8626
Card
Amit kumar singh
Ac/ [protected]
Branch mayur vihar pashe -1 new delhi
Refund date : 28.08.2019

Amit kumar singh
[protected]