Indian Railways — regarding penalty charges.

Address:

Anugarh nagar cheter gumla, Ranchi, Jharkhand, 855324

My parcel no. [protected]. Didn't show status o[censored]nloading at destination station.
And when i enquiry about parcel it had been arrived. So they charged me penalty for delayed. Why should i pay such amount for delayed or it is their fault they didn't update parcel tracking service in ranchi.
When i asked about this they say government don't provide system to us.
(Amount to be paid by me is 760 as i am student i am delivering my book from new delhi to ranchi for just rs 430 for 55 kg)
Please solve my issue whether i should pay this or railway department take a fault for this.